At vivazen (‘the Company’ or ‘we’), a part of kratom-planet.com, your privacy and the protection of your data are our top priorities. This Privacy Policy details our commitment to handling personal data responsibly in adherence with various privacy laws such as Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more.
This policy is designed to cover all aspects of your engagement with our services, including using our applications and services as an authorized user, visiting our websites linked to this Privacy Statement, and interacting with us through communications like newsletters, emails, calls, or texts/SMS. It’s important to be aware that this policy does not apply to third-party platforms, applications, products, or services that you may access via our platform, each of which has its own privacy policies.
We collect a range of personal data during your interactions with us, including:
- Account Information to manage your user experience and account functionality.
- Payment Information for transaction processing.
- Financial Information for payment verification purposes.
- Purchase Information to facilitate order fulfillment.
- Mobile Device Identifiers for mobile app functionality and analytics.
- Location Data where necessary for service provision or with your consent.
- Feedback to improve our products and services.
- Social Media Information if you engage with us on social platforms.
- Product Information to tailor our offerings to your needs.
This data may be collected through direct user input, as well as through automated technologies such as cookies and tracking tools. We also receive data from third parties, which is subject to their own privacy practices.
Our website employs cookies to enhance user experience and for analytics purposes. These cookies are categorized into Strictly Necessary, Preference, and Analytics, each with a specific role in optimizing your interaction with our site. You can manage your preferences regarding these cookies through our dedicated Cookie Manager.
We maintain data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Once the purpose is fulfilled or the retention period has expired, we take steps to delete or anonymize the data in a secure manner.
To safeguard your personal data, we implement robust organizational and security measures. This includes the use of encryption for data transmission and collaboration with secure third-party processing services.
We are committed to respecting the privacy of children under 18 years of age and do not intentionally collect their personal data without parental or guardian consent.
As a data subject, you have certain rights under the applicable privacy laws, including:
- Accessing your personal data we hold.
- Requesting the correction of inaccurate or incomplete data.
- Asking us to erase or restrict your data, or to port your data to another service provider.
- Objecting to our processing of your data under certain circumstances.
- Withdrawing consent at any time where you have previously given your consent for processing.
- Filing an appeal or complaint with the relevant supervisory authority if you believe your rights have been violated.
To exercise these rights, please reach out to our privacy team by emailing contact@vivazen.kratom-planet.com or through written correspondence to our address provided on our website.
We reserve the right to update this Privacy Policy from time to time. Any changes will be communicated via an update on our website, and we encourage you to review this policy regularly for any modifications.
For inquiries, unsubscribe requests, or data-related questions, feel free to contact us at the email address provided or through the mailing address listed on our site. Our team is dedicated to addressing your concerns and assisting with any privacy matters.